Problem Solving part 3

In the past two weeks we talked about problem solving and specifically the first two steps: defining the problem and identifying causes. Here is the fun 3rd step in the process: Brainstorm Alternative Solutions.

Most of the time we have difficulty solving problems because we limit ourselves in terms of acceptable solutions. Einstein said "Never try to solve a problem using the same language with which it was presented to you." In other words, reframe the problem so that it more accurately describes what you are trying to accomplish. By doing so it may cause you to look at solutions you had not considered.

For example, if the problem is trying to get a submerged boat to the surface, you might be asking "How can I bring to a boat to the surface?" but perhaps a better question is "What can make a boat float" which might suggest ways to remove weight from the sunken boat or even fill the hull with styrofoam balls in order to make it float. In other words, looking at this problem differently can present different options for solutions.

If you think you are not creative, think again. This is not rocket science, but it does involve looking at a problem differently. You might ask, for example, how would nature solve this problem? How could I solve this problem if I had unlimited resources? How could I solve this problem if I could access additional expertise? How could I solve this problem using different materials, sizes or shapes, assumptions or other changes to the equation.

A solution that lasts...
Many of our solutions to problems do not last because we felt at the time we had to choose between one or two options, both of which had shortcomings. If you cannot change the shortcomings, then generate more options. If necessary, get other people to help you, describe the problem as a project for your staff, or ask someone totally unfamiliar with your environment. Many times someone unfamiliar with the environment makes a suggestion that at first may seem crazy, but might make sense with some modification.

The phrase is virtually worn out but we must "think outside the box." The box is not a real box, but is the box we constrain ourselves to when we insist on connecting the dots in a logical fashion. (In the traditional 9 dot exercise, you learn that you must connect the lines by extending them beyond the artificial box created by the dots.)

So before you give up on solving the problem, have another go at it and throw your best creative energy into it by developing more options. Remember that in brainstorming, no idea is criticized, it is simply captured for later review. Allowing yourself to think freely can bring up opportunities you've never considered.

Sometimes it is helpful to write the question on a card in language such as "How can we ..." and place it where you will see it several times a day. As your sub-conscious looks at this question, it sometimes can generate some ideas seem that come to you "out of the blue."
Good luck and let us know how things go.

What to do this week
On your next problem, especially one that doesn't have a short fuse, take some time and generate more options instead of thinking only of solutions. Capture all ideas then begin narrowing down.